Billing that feels clear and straightforward
Memberships are built to make billing easier to understand, with predictable recurring payments, simple renewal timing, and a more transparent connection between what you pay and the care value you receive through your participating practice.
How the relationship works
The membership itself comes from the participating practice where you enrolled. Your care, savings, and membership value remain tied to that office.
DirectVision supports the operational side of the membership by managing recurring billing, payment systems, and patient account administration. This allows practices to focus on care while billing operations are handled through a centralized platform.
Membership billing is processed monthly, not as one large annual charge
All billing is handled on a month-to-month basis. This helps make the membership easier to follow and easier to manage over time while keeping active membership access in place.
What these costs help cover
Some memberships may include processing or administrative costs associated with maintaining the billing system that supports the plan.
These costs help cover payment processing, account administration, customer support, hosting infrastructure, secure system operations, and the platform services used to manage recurring membership billing.
Why those systems matter
Billing operations require technical and operational safeguards. These include the infrastructure and processes needed to support account protection, secure billing workflows, and compliance-related requirements tied to managing recurring payments responsibly.
How charges may appear on your statement
Depending on your bank or card provider, your membership charge may appear as DirectVision or VMP Plan. This is the billing descriptor associated with the membership account.
Why billing is managed this way
Centralized billing helps create a more consistent experience for patients and participating practices. It allows account support, billing systems, and payment infrastructure to be maintained reliably.
Questions about your membership billing?
Your membership is connected to the practice where you enrolled, but DirectVision manages the recurring billing that supports the plan. If you have questions about monthly charges, account details, or how billing appears on your statement, our team can help.
Why is DirectVision handling the billing?
Your membership is offered through the practice where you enrolled, but DirectVision manages the recurring billing systems that support the plan. This allows practices to focus on patient care while billing, payment processing, and account support are handled through a centralized platform.
Is the membership billed monthly?
Yes. Membership billing is handled on a month-to-month basis. Instead of a single annual payment, charges recur monthly to make the cost easier to manage and to help keep membership access active throughout the year.
What are processing or administrative costs?
Some memberships may include processing or administrative costs that support the systems used to manage recurring billing. These costs may help cover payment processing, account administration, customer support, hosting infrastructure, secure platform operations, and related compliance requirements.
What will the charge look like on my statement?
Depending on your bank or card provider, the membership charge may appear on your statement as DirectVision or VMP Plan. This descriptor identifies the billing platform used to manage the membership charge.
Who should I contact if I have billing questions?
If you have questions about charges, payment methods, statement descriptors, or your membership billing account, you can contact DirectVision billing support for help reviewing and understanding your account.