Your DirectVision benefits are tied to the specific office you enrolled with or at. The doctor that you enroll with has a specific plan built custom to their office with custom benefits to fit their services. The plan is only valid in their office.

DirectVision uses the most secure and efficient billing methods technologically available. We process all monthly payment through ACH direct deposit. Each month we automatically bill your account for the members on the account.

We provide you with an entire 'Patient Portal' that you can access at anytime. There are a number of places that you can login at www.directod.com. Within your 'Patient Portal' you can access all your account details, request support, and see data from your account.

Under your membership you can cancel after your contract period. The only two exceptions  to this rule is if you directly request cancellation through your doctor and he/she approves the cancellation or if you move addresses outside of 50 miles of your original address. All of our plans do auto renew at the end of the contract but we give you ample legal notices of the renewal.

If your account declines or disconnect with our system your status will update as 'Declined'. Our system will automatically contact you for (15) fifteen consecutive days through SMS/Email to correct your billing information. If billing info is corrected your account will revert to a 'Success' billing status. If your billing info is not corrected your account will be blacklisted and sent to collections. 

DirectVision is here to help you in anyway we can. Most common questions are answered in this FAQ area but we know issues come up. If you need to submit a support request to our team please go to support after logging in to your 'Patient Portal' account. (NOTE- We do not answer medical or vision related questions, if these questions arise please contact your eye care professional immediately) 

Your benefits will be valid for the contract period. Once that contract expires the benefits become null and void. If the contract renews a new period of benefits start. Any and all left over benefits do not roll over to the next period.

If you need to change anything within your account just simply submit a support request to our team. We work hard to provide each and every member with DirectVision a seamless and positive experience. We will adjust account details and verify the change with you.

You can enroll up to (2) two adults on an account and up to (5) five kids. The primary account holder is the individual legally responsible for fulfilling their contractual billing terms. All notices and reminders will be sent to the primary account holder.