Support
We are here to help and support you while being a member of the DirectVision network.
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FAQ 
Some of our most frequent questions about your membership
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WHERE CAN I USE MY OPTICAL INSURE BENEFITS?
Your DirectVision benefits are tied to the specific office you enrolled with or at. The doctor that you enroll with has a specific plan built custom to their office with custom benefits to fit their services. The plan is only valid in their office.
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IS BILLING AUTOMATIC?
DirectVision uses the most secure and efficient billing methods technologically available. We process all monthly payment through ACH direct deposit. Each month we automatically bill your account for the members on the account.
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WHERE CAN I SEE MY BENEFITS?
We provide you with an entire 'Patient Portal' that you can access at anytime. There are a number of places that you can login at www.directod.com. Within your 'Patient Portal' you can access all your account details, request support, and see data from your account.
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CAN I CANCEL AT ANYTIME?
Under your membership you can cancel after your contract period. The only two exceptions  to this rule is if you directly request cancellation through your doctor and he/she approves the cancellation or if you move addresses outside of 50 miles of your original address. All of our plans do auto renew at the end of the contract but we give you ample legal notices of the renewal.
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WHAT HAPPENS IF MY BILLING DECLINES?
If your account declines or disconnect with our system your status will update as 'Declined'. Our system will automatically contact you for (15) fifteen consecutive days through SMS/Email to correct your billing information. If billing info is corrected your account will revert to a 'Success' billing status. If your billing info is not corrected your account will be blacklisted and sent to collections. 
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WHO DO I CONTACT IF I NEED HELP WITH MY PLAN?
DirectVision is here to help you in anyway we can. Most common questions are answered in this FAQ area but we know issues come up. If you need to submit a support request to our team please go to support after logging in to your 'Patient Portal' account. (NOTE- We do not answer medical or vision related questions, if these questions arise please contact your eye care professional immediately) 
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DO MY BENEFITS EXPIRE?
Your benefits will be valid for the contract period. Once that contract expires the benefits become null and void. If the contract renews a new period of benefits start. Any and all left over benefits do not roll over to the next period.
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IF I NEED TO CHANGE ACCOUNT INFORMATION OR DETAILS PERTAINING TO MY ACCOUNT WHAT DO I DO?
If you need to change anything within your account just simply submit a support request to our team. We work hard to provide each and every member with DirectVision a seamless and positive experience. We will adjust account details and verify the change with you.
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HOW MANY MEMBERS CAN I HAVE PER ACCOUNT?
You can enroll up to (2) two adults on an account and up to (5) five kids. The primary account holder is the individual legally responsible for fulfilling their contractual billing terms. All notices and reminders will be sent to the primary account holder.
2023 ALL RIGHTS AND DESIGNS RESERVED TO DirectOD LLC
Support
We are here to help and support you while being a member of the DirectVision network.
FAQ 
Some of our most frequent questions about your membership
adjust
WHERE CAN I USE MY OPTICAL INSURE BENEFITS?
Your DirectVision benefits are tied to the specific office you enrolled with or at. The doctor that you enroll with has a specific plan built custom to their office with custom benefits to fit their services. The plan is only valid in their office.
adjust
IS BILLING AUTOMATIC?
DirectVision uses the most secure and efficient billing methods technologically available. We process all monthly payment through ACH direct deposit. Each month we automatically bill your account for the members on the account.
adjust
WHERE CAN I SEE MY BENEFITS?
We provide you with an entire 'Patient Portal' that you can access at anytime. There are a number of places that you can login at www.directod.com. Within your 'Patient Portal' you can access all your account details, request support, and see data from your account.
adjust
CAN I CANCEL AT ANYTIME?
Under your membership you can cancel after your contract period. The only two exceptions  to this rule is if you directly request cancellation through your doctor and he/she approves the cancellation or if you move addresses outside of 50 miles of your original address. All of our plans do auto renew at the end of the contract but we give you ample legal notices of the renewal.
adjust
WHAT HAPPENS IF MY BILLING DECLINES?
If your account declines or disconnect with our system your status will update as 'Declined'. Our system will automatically contact you for (15) fifteen consecutive days through SMS/Email to correct your billing information. If billing info is corrected your account will revert to a 'Success' billing status. If your billing info is not corrected your account will be blacklisted and sent to collections. 
adjust
WHO DO I CONTACT IF I NEED HELP WITH MY PLAN?
DirectVision is here to help you in anyway we can. Most common questions are answered in this FAQ area but we know issues come up. If you need to submit a support request to our team please go to support after logging in to your 'Patient Portal' account. (NOTE- We do not answer medical or vision related questions, if these questions arise please contact your eye care professional immediately) 
adjust
DO MY BENEFITS EXPIRE?
Your benefits will be valid for the contract period. Once that contract expires the benefits become null and void. If the contract renews a new period of benefits start. Any and all left over benefits do not roll over to the next period.
adjust
IF I NEED TO CHANGE ACCOUNT INFORMATION OR DETAILS PERTAINING TO MY ACCOUNT WHAT DO I DO?
If you need to change anything within your account just simply submit a support request to our team. We work hard to provide each and every member with DirectVision a seamless and positive experience. We will adjust account details and verify the change with you.
adjust
HOW MANY MEMBERS CAN I HAVE PER ACCOUNT?
You can enroll up to (2) two adults on an account and up to (5) five kids. The primary account holder is the individual legally responsible for fulfilling their contractual billing terms. All notices and reminders will be sent to the primary account holder.
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